Terms and Conditions
of Service

Membership Policy
  • All membership dues are non-refundable and paid in advance of service on a 4 week (28 day) cycle. All memberships will be automatically renewed at the end of each term at the current rate unless cancellation is provided as per our cancellation policy listed below. Members must agree to pay listed fees for late and/or declined payments.
  • If the new member is unsatisfied after the first 14 days of their first membership draft, then the new member is entitled to a full refund of the amount first billed. This applies to Strong All-Access and Strong Foundation members only.
  • All members must complete a waiver of liability before participating in any service provided by Strong Fitness, LLC. Failure to complete a waiver of liability will result in denied access into any service of Strong Fitness & Fun.
Class Reservation Policy
  • Classes are first come first serve and are based on proactive online or in-person reservation.
  • Classes can be reserved online via Strong app up to 14 days in advance as long as the member has an active membership.
  • All class check-ins must take place in person at Strong via sign in terminal.
  • Through the app you are able to reserve for your respective class, check class availability, and easily communicate with our team.
  • Classes have limited capacity, but you may come to any class within your membership regardless of day and time.
  • If the class you wish to attend is full, you can request to be put on the waitlist. An email and SMS notification will be sent to you if a spot opens.
  • Once reserved, you have the option to cancel your reservation if you will miss this class. You must cancel your reservation a minimum 4 HOURS before the start of your class. If you do not cancel, the session will be consumed because a class spot has been taken off the schedule.
  • If you no-show your reserved class, it will consume the session from the members package.
Strong Open Gym Policy
  • Strong Fitness offers Open Gym to members with any membership that includes Open Gym. The number of times a member may attend Open Gym is dictated by the membership option they have chosen. Open Gym is intended for members to complete their own personal workout sessions or Strong programming if they are in an add-on program or unable to attend a class time.
  • Athletes may use Open Gym for mobility and some limited additional skill and accessory work. We encourage all athletes to join a program like Next Level or Strength if they would like more additional work outside of class programming.
Open Play Add-On Policy
  • Members who have the Open Play add-on are able to engage in the open play service during open play hours (10 a.m. to 6 p.m. Monday – Saturday and 12 p.m. to 6 p.m. on Sunday).
  • The Open Play add-on is excusive to active members only.
Membership Cancelation and Hold Policy
  • For membership cancellations, we require 5 days notice from your next billing date. All cancel and hold requests must be formally submitted via form which you can access below, (Except during your free trial period if applicable)
  • The minimum age for all fitness service participants is ages 13 and 10-12 if accompanied by a parent or guardian.
  • Cancelation Policy: Our cancellation policy is one of the most flexible in the business. All we ask is that you notify us within 5 business days of your next draft date using our cancellation link.
  • Hold Policy: You can also put your account on hold for up to 3 months using this link. Your account will automatically go live when hold date is up.
1. Acceptance of Terms
By accessing the Strong Fitness website at https://strong.fitness or any of its subdomains, using our facilities, enrolling in classes, camps, or programs, or engaging with any of our digital services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.
2. Membership Policy
  • All membership dues are non-refundable and paid in advance on a 4-week (28-day) cycle.
  • Memberships automatically renew at the end of each term at the then-current rate unless cancelled per our Cancellation Policy below.
  • Members are responsible for any fees associated with late or declined payments. 
  • New members who are unsatisfied within the first 14 days of their initial membership draft are entitled to a full refund of the first billed amount. This applies to Strong All-Access and Strong Foundation memberships only. 
  • All participants must complete a waiver of liability before using any Strong Fitness service. Failure to complete a waiver will result in denied access. 
3. Class Reservation Policy
  • Classes are first come, first served, and may be reserved online via the Strong app up to 14 days in advance. 
  • All check-ins must occur in person at the facility.
  • Classes have limited capacity. If your preferred class is full, you may request to be added to the waitlist. You will be notified by email and SMS if a spot becomes available.
  • Reservations may be cancelled without penalty up to 4 hours before the class start time.
  • Late cancellations and no-shows will result in the session being consumed from your package.
4. Open Gym Policy
Strong Fitness offers Open Gym access to members whose membership includes this feature. Open Gym is intended for personal workouts and Strong programming. Athletes may use the space for mobility and limited accessory work. Members who wish to pursue additional structured work are encouraged to participate in ‘The Strong Class’, included in the ‘Strong Access’ or ‘StrongER Access’ membership.
5. Active Play Add-On Policy 
The Active Play add-on is available exclusively to active members. Active Play hours are 10 a.m. to 6 p.m. Monday through Saturday and 12 p.m. to 6 p.m. on Sunday. This policy is subject to change; check the app or website for current hours.
6. Cancellation and Hold Policy 
  • Cancellations require 5 days’ notice before your next billing date and must be submitted via the official cancellation form at https://strong.fitness/cancel. 
  • Accounts may be placed on hold for up to 3 months using the hold form at https://strong.fitness/hold/. Your membership will automatically reactivate when the hold period ends. 
7. Waiver and Liability
Participation in any Strong Fitness service carries inherent risks. All participants and the parents or guardians of minor participants must sign a waiver of liability before accessing any service. Waivers are collected digitally via our waiver portal. By signing, participants acknowledge and accept the risks associated with physical fitness activities.
8. SMS Communications
By providing your mobile phone number in connection with any Strong Fitness service — including but not limited to class reservations, membership enrollment, waiver signing, birthday party bookings, or camp registration — you consent to receive SMS text messages from Strong Fitness related to that service.
  • Message and data rates may apply. 
  • Message frequency will vary based on your activity and enrollment. 
  • You may opt out at any time by replying STOP to any message. 
  • Reply HELP for assistance. 
  • For verification code messages sent to the waiver portal, consent is provided at the point of phone number entry on the waiver form. 
We will not share your SMS opt-in consent with any third party for purposes unrelated to providing our services. See our Privacy Policy for full details.
9. Intellectual Property 
All content on the Strong Fitness website, including text, graphics, logos, and programming materials, is the property of Strong Fitness, LLC and is protected by applicable copyright and trademark law. You may not reproduce, distribute, or use our content for commercial purposes without written permission. 
10. Disclaimer of Warranties
Strong Fitness services and website materials are provided on an “as is” basis. We make no warranties, express or implied, regarding fitness for a particular purpose, accuracy of information, or uninterrupted service.
11. Limitation of Liability
To the fullest extent permitted by law, Strong Fitness, LLC shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services or website, even if we have been advised of the possibility of such damages.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Texas. Any disputes shall be resolved exclusively in the courts located in Dallas County, Texas.
13. Modifications
Strong Fitness reserves the right to update these Terms at any time. Continued use of our services following any changes constitutes acceptance of the revised Terms. We encourage you to review this page periodically.
14. Contact
Strong Fitness, LLC
4207 Simonton Road, Farmers Branch, TX 75244
Email: team@strong.fitness
Phone: (972) 373-4062

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